End Burnout — Resilient Nurse / Resilient Responder · Version 2026-07-16-v1
This Participant Agreement ("Agreement") is between Vica Coaching, LLC, a Texas limited liability company ("Company," "we," "us"), operator of the End Burnout program at endburnout.net, and the undersigned participant ("you"). By signing below, checking the acceptance box at purchase, providing the initials below, or accessing the Program, you agree to all terms of this Agreement.
The Program is a structured 12-week coaching and education program delivered through the End Burnout app and live group calls, in two editions: Resilient Nurse (for hospice and palliative care nurses) and Resilient Responder (for police, fire, EMS, and dispatch professionals). The Program includes: weekly lessons, a daily check-in practice, workbook exercises, self-assessment questionnaires, and one live group coaching call per month (three calls total), which are a core component of the Program. Optional paid add-ons (such as additional coaching calls or alumni membership) are governed by this same Agreement.
a. The Program is coaching and education. It is not psychotherapy, counseling, grief therapy, medical care, nursing care, or treatment of any kind, and it is not a substitute for any of them.
b. Although the Company's founder is a registered nurse, no nurse–patient, provider–patient, or clinical relationship of any kind is created by this Agreement or your participation. In delivering the Program she acts solely as a coach and educator, not in any clinical or licensed capacity.
c. The Program does not diagnose, treat, or cure any physical or mental health condition. The self-assessment questionnaires in the app (including ProQOL-5, PHQ-4, PC-PTSD-5, and sleep questions) are educational self-awareness tools only. Scores are not diagnoses. Elevated scores prompt an in-app suggestion to seek professional support — they do not create any duty of care, monitoring, or follow-up by the Company.
d. Nothing in the Program (including lessons on sleep, movement, or stress skills) is medical advice. Consult your physician before making changes to sleep, exercise, medication, or health routines, particularly if you have any medical condition.
a. You are and remain solely responsible for your own physical and mental health and for all decisions about it.
b. If you experience significant distress — including but not limited to persistent depression or anxiety, intrusive memories or replays that do not stop, thoughts of self-harm, worsening substance use, or sleep disruption lasting more than two weeks — you agree to promptly self-refer to a licensed psychologist, physician, therapist, or your employer's EAP. The Program will attempt to provide reference information to third party resources (but is not obligated to provide such information) and seeking care is your responsibility, and continuing the Program is not a substitute for it.
c. The Program is not monitored in real time. Check-ins, workbook entries, notes, and questionnaire answers are not reviewed by a clinician or by any person on an ongoing or real-time basis. Do not use the app to communicate an emergency. If you are in crisis, call or text 988 (Suicide & Crisis Lifeline, US) or call 911. Crisis resources are also available from the ❤️ icon on every app screen.
d. You confirm that you are not currently experiencing a psychiatric emergency and that, to your knowledge, you are able to participate in a self-directed coaching program. If a licensed professional has advised you against participating in programs of this kind, do not enroll.
a. Group calls are integral. The live group calls are a load-bearing part of the Program's design and its results. You are strongly expected to attend or watch recordings; the Program's value and the no-refund policy in Section 5 reflect that the group container is reserved for you whether or not you use it. Please also be advised that Company does not provide any warranty of any kind that its Program will be effective for you or that you will receive any benefits of any kind from using any or part of the Program.
b. Confidentiality of the group. You agree to keep confidential the identity of other participants and anything personal they share on calls or in peer channels. What is shared in the group stays in the group. This obligation survives the end of the Program. (Note: coaching groups are not legally privileged the way therapy can be — do not share anything you need or require to remain legally protected.)
c. Recording. Group calls are recorded by the Company and made available to your cohort only. You may not record, screenshot, or redistribute calls, recordings, or peer-channel content. By appearing on a group call you consent to the Company's cohort-only recording.
d. Conduct. Be respectful. You also agree to at no time engage in anything that could be construed by anyone as harassment, discrimination, solicitation, recruiting, or giving other participants medical/clinical advice. The group is peer support and coaching — facilitators may redirect trauma-detail disclosures ("war stories") to individual or clinical channels, consistent with the Program's safety design.
e. The Company may remove you from group spaces or the Program for material violation of this Section, without refund (Section 11).
a. The Program fee is $300 (US), one-time, covering the full 12-week Program and three monthly group calls. Optional add-ons: additional coaching calls subscription $300/month; alumni membership $10/month (each cancelable prospectively at any time; cancellation stops future billing, but already-billed periods are not refunded).
b. ALL PROGRAM SALES ARE FINAL — NO REFUNDS. This policy exists deliberately: commitment drives adherence, and adherence drives results. By enrolling you acknowledge that you are purchasing a complete 12-week package, that your cohort seat and group container are reserved for you from day one, and that no refund, credit, or transfer will be provided for non-attendance, non-use, partial use, dissatisfaction, or voluntary withdrawal. Company does not provide any warranty of any kind that this Program will be beneficial to you in any way. You agree that Company shall not provide you any refund for any purpose, including that you did not receive any beneficial results from the Program.
c. Chargebacks. You agree not to initiate a payment-card dispute for charges made under this Agreement's disclosed terms, and that this signed Agreement and your app activity records may be presented as evidence in any dispute.
d. Prices for future cohorts or add-ons may change; changes do not affect amounts already paid.
Coaching outcomes depend overwhelmingly on your participation. The Company makes no promise or guarantee of any particular result, including improvement in burnout, stress, sleep, questionnaire scores, health, relationships, or employment. Testimonials and research citations describe other contexts and are not guarantees for any purpose. There is no warranty by Company to you that the Program will create any result for any intended purpose.
a. Reflecting on stress, loss, and difficult work experiences can be uncomfortable and may temporarily increase distress. You knowingly and voluntarily assume this risk.
b. To the maximum extent permitted by law, you release and hold harmless the Company, its owners, officers, directors, members, managing members, other personnel, contractors, and facilitators from any claim arising out of your participation in or inability to participate in the Program.
All Program content — lessons, workbook exercises, recordings, app content, structure, names, and materials — is owned by the Company. You receive a personal, non-transferable license to use it for your own participation. You may not copy, share, resell, teach from, or create derivative programs from the materials. Your own workbook answers and data are yours. Third-party instruments retain their own attribution (e.g., ProQOL © B. Hudnall Stamm, ProQOL.org).
Your individual check-ins, workbook entries, and questionnaire scores are visible only to you, as described in the app. The Company may use aggregated, de-identified data (never your individual entries) to evaluate and improve the Program or report outcomes. Operational data is processed by the Company's service providers (hosting, payments, email). This Agreement incorporates the Privacy Policy at endburnout.net.
The Program is independent of, and not affiliated with, your employer, department, or agency unless expressly stated. Participation is personal. The Company does not report your participation, attendance, entries, or scores to any employer. If an employer purchased your seat, your employer's receipt of any information shall be determined by you and your directing information to be shared with the employer. Company will not be unilaterally providing any information to any third party regarding your participation in the Program. To the degree that you provide your employer access to information, or direct information be provided, only then will your employer receive such information.
The Company may terminate your participation for material breach of this Agreement (including Section 4 conduct/confidentiality violations or abuse of staff or participants) without refund. You may withdraw at any time; withdrawal does not create a refund right (Section 5).
To the maximum extent permitted by law, the Company's total liability for any claim arising from this Agreement or the Program is limited to the amount you paid to the Company in the twelve (12) months preceding the claim, and the Company is not liable for direct, indirect, incidental, consequential, or punitive damages. Nothing in this Agreement limits liability that cannot lawfully be limited.
This Agreement is governed by the laws of the State of Texas. You agree that the transaction documented under this Agreement shall be deemed to occur in the State of Texas, Travis County, exclusively. The parties will first attempt good-faith informal resolution. Any dispute not resolved informally shall be resolved by arbitration located in Travis County, Texas. You expressly waive all right, title, and interest to file any lawsuit, and further agree not to seek a jury trial of any claims made for the relationship created under this Agreement. Resolution of any dispute shall be solely and exclusively through arbitration. You also agree that you fully waive, and are precluded from either initiating, representing, or participating in, any class-action lawsuit for any matters either directly or indirectly associated with the relationship between you and Company, as set forth in this Agreement, or otherwise.
a. You confirm you are 18 years or older and a current or former professional in the Program's intended audience. b. This Agreement, together with the endburnout.net website and in-app consent screen and Privacy Policy, is the entire agreement and supersedes all prior discussions. c. If any provision is found unenforceable, all other provisions of this Agreement or the Privacy Policy shall remain in full force and effect. d. The Company may update this Agreement for future cohorts; and changes are not retroactive. e. Electronic acceptance (checkbox, initials, or e-signature-as outlined below) is binding as an original signature.
By checking the acceptance box at purchase you affirm, as your electronic initials and signature, each of the following:
Questions: Victoria@vicacoaching.com · See also the Privacy Policy. © 2026 End Burnout · endburnout.net · Vica Coaching, LLC